Website Terms & Conditions

U C Em Facilities Ltd

Effective Date: 2 July 2026

1. Introduction

Welcome to the U C Em Facilities Ltd website.

These Website Terms & Conditions govern your use of this website and the services provided by U C Em Facilities Ltd (“the Company”, “we”, “our” or “us”).

By using this website, requesting a quotation, instructing works or purchasing our services, you agree to these Terms.

Nothing contained within these Terms affects your statutory rights.

2. About Us

U C Em Facilities Ltd provides specialist drainage and civil engineering services including but not limited to:

Emergency drain clearance
High pressure water jetting
CCTV drainage surveys
Drain repairs
Drain patch lining
Drain relining
Root cutting
Descaling
Excavation works
Pipe replacement
Interceptor cleaning
Pump station maintenance
Septic tank and treatment plant works
Gully cleaning
Manhole maintenance
Planned preventative maintenance

3. Quotations

All quotations are:

subject to survey where applicable
valid for 30 days unless stated otherwise
based upon information supplied by the customer
exclusive of VAT unless specifically stated

Quotations are based upon conditions visible at the time of pricing.

Hidden defects may require additional work.

4. Estimates

Where an exact scope cannot reasonably be determined, any price provided shall be treated as an estimate only.

Additional works will only be undertaken following discussion with the customer unless emergency circumstances make immediate action necessary to prevent further damage.

5. Acceptance of Works

You accept these Terms when you:

accept a quotation
instruct us verbally
instruct us by email
instruct us by telephone
approve works electronically
allow our engineers to commence work

6. Payment

Payment is due in accordance with your quotation or invoice.

Unless agreed otherwise:

Domestic work is payable immediately upon completion.
Commercial accounts shall be paid in accordance with agreed credit terms.

Late payment may result in:

suspension of works
withholding of reports
interest
debt recovery action

7. CCTV Reports

Where a CCTV survey has been requested:

The survey reflects the condition of the drainage system only at the time of inspection.

Hidden defects cannot always be identified.

Reports may be withheld until payment has cleared.

8. Report Accuracy

Reports represent our professional opinion based upon:

accessible areas
available evidence
conditions existing during inspection

Further defects may become apparent once excavation or further investigation has taken place.

9. Customer Responsibilities

Customers must:

provide safe access
disclose known hazards
provide access to services where required
obtain permissions from landlords where applicable
advise us of asbestos or contamination where known

10. Excavation Works

Excavation pricing assumes normal ground conditions.

Additional charges may apply for:

rock
reinforced concrete
excessive groundwater
contaminated ground
unidentified services
undocumented pipework

11. Underground Services

Utility drawings are indicative only.

The customer remains responsible for providing any available utility information.

The Company cannot accept responsibility for inaccurate service drawings supplied by others.

12. Drain Repairs

Repair methods are selected using professional judgement.

Where additional defects are discovered after excavation begins, revised recommendations may be provided.

13. High Pressure Water Jetting

Jetting removes obstructions.

It does not repair:

broken drains
displaced joints
collapsed pipework
root ingress
structural defects

Recurring blockages may require permanent repair.

14. Root Cutting

Root removal removes existing roots only.

Future root growth cannot be prevented without structural repair.

15. Drain Lining

Drain lining is suitable only where existing pipework is structurally capable of accepting rehabilitation.

Not every drain is suitable for lining.

16. Guarantees

Guarantees apply only where specifically confirmed in writing.

Manufacturer warranties remain subject to the manufacturer’s own conditions.

17. Liability

Our liability is limited to losses directly arising from our negligence.

We shall not be liable for:

consequential loss
loss of profit
business interruption
loss caused by hidden defects
deterioration occurring after attendance

Nothing limits liability where prohibited by law.

18. Force Majeure

We shall not be liable for delays caused by:

severe weather
flooding
utility failures
industrial action
government restrictions
events beyond our reasonable control

19. Photographs & CCTV

We may retain:

CCTV footage
photographs
engineer notes
inspection records
GPS records
job documentation

for quality assurance, contractual evidence and legal compliance.

20. Intellectual Property

All reports, drawings, photographs and CCTV recordings remain the intellectual property of U C Em Facilities Ltd until paid for in full.

Unauthorised reproduction is prohibited.

21. Cancellations

Where engineers have already travelled or materials have been ordered, cancellation charges may apply.

Special order materials may be non-returnable.

22. Complaints

If you are dissatisfied with any aspect of our service please contact us promptly.

We aim to resolve complaints professionally and fairly.

23. Privacy

Personal information is processed in accordance with UK GDPR.

Please refer to our Privacy Policy for full details.

24. Governing Law

These Terms are governed by the laws of England and Wales.

25. Contact